Refund policy

Last Updated: September 22, 2026

At Shehrzad, we carefully check and pack every saree before dispatch to ensure that your order reaches you in good condition. Please read this policy carefully before placing your order.

1. No Return or Refund

At Shehrzad, we do not accept returns and do not provide refunds for delivered orders.

All sales are considered final.

For eligible product issues, Shehrzad's standard resolution is exchange only, subject to the conditions and verification requirements set out below.

Nothing in this policy is intended to exclude or restrict any consumer right or remedy that cannot legally be excluded under applicable Indian law.

2. Exchange for Eligible Product Issues

An exchange may be provided only where the product received is:

  • Damaged

  • Defective

  • Incorrectly shipped by Shehrzad

  • Materially different from the product ordered or advertised

All exchange requests are subject to verification and approval by Shehrzad.

An exchange is not automatic merely because a customer reports an issue. Shehrzad will review the available evidence and product condition before making a decision.

3. No Exchange for Personal Preference

Exchange is not available for:

  • Change of mind

  • Personal preference

  • Customer selecting the wrong saree

  • Customer ordering by mistake

  • Color preference

  • Design or pattern preference

  • Fabric or style preference

  • Preference for another saree

  • Minor color differences caused by lighting, photography, or screen settings

  • Minor variations in print, weave, texture, embroidery, zari, thread work, or finishing

  • Normal characteristics or minor irregularities of sarees

  • Products that have been worn, washed, stitched, altered, ironed, stained, or used

  • Damage caused after delivery

  • Damage caused by improper handling, washing, storage, or use

  • Any other reason that does not constitute genuine damage, defect, incorrect shipment, or material non-conformity

4. Unboxing Video & Photographs

For damage-related claims, customers should record a clear unboxing video and take photographs when opening the package.

The evidence should show:

  • The package before opening

  • The condition of the shipping package

  • The complete opening of the package

  • The saree immediately after opening

  • The damaged portion, if any

  • Any visible damage to the outer packaging

Customers are strongly advised to record the unboxing in the presence of the courier/delivery person wherever possible.

The video should be continuous and unedited, wherever possible.

Unboxing video and clear photographs may be required by Shehrzad to verify a transit-damage claim.

If sufficient evidence is not available to verify the reported damage, Shehrzad may reject the exchange request, subject to applicable law.

5. Exchange Request Time Limit

Customers should contact Shehrzad within 48 hours ( 2 Days ) of delivery for any product that is damaged, defective, incorrect, or materially different from the product ordered or advertised.

Customers should provide:

  • Order number

  • Customer name

  • Clear photographs

  • Unboxing video, where available

  • Photographs of the shipping package

  • Description of the issue

The 48-hour period is intended to help Shehrzad promptly investigate delivery-related issues and does not exclude any consumer right that cannot legally be excluded.

6. Product Condition

For an approved exchange, the product must remain unused and in its original condition and packaging, wherever reasonably possible.

The product must not have been:

  • Worn

  • Washed

  • Stitched

  • Altered

  • Ironed

  • Stained

  • Used

  • Damaged after delivery

Shehrzad may inspect the product before approving an exchange.

7. Exchange Shipping Charges

If an exchange request is approved by Shehrzad, the customer will be responsible for the shipping charges for sending the product back to Shehrzad.

Shehrzad will not reimburse or refund the shipping charges paid by the customer for sending the product back.

The product must be securely packed to prevent damage during return transportation.

Customers should use a reliable shipping service and retain the shipping receipt and tracking information until the exchange process is completed.

Exchange Address

Shehrzad,
B-402, Kishant CHS,
2nd Gunpowder Road,
Mazgaon, Mumbai – 400010,
Maharashtra, India

8. Exchange Verification & Approval

All exchange requests are subject to verification by Shehrzad.

Shehrzad may review:

  • Order details

  • Product photographs

  • Unboxing video

  • Shipping package

  • Product condition

  • Nature of the reported issue

  • Returned product, where applicable

  • Other information reasonably required to verify the claim

Submitting an exchange request does not guarantee approval.

An exchange will be processed only after Shehrzad verifies that the product qualifies under this policy.

9. Exchange Availability

Approved exchanges are subject to product availability.

Where the same product is available, Shehrzad will arrange the exchange.

If the same product is unavailable, Shehrzad may contact the customer regarding an available replacement option.

10. Saree Variations

Sarees may naturally have minor variations in:

  • Color

  • Print placement

  • Weave

  • Texture

  • Embroidery

  • Zari

  • Thread work

  • Pattern alignment

  • Finishing

Such variations may occur due to the nature of the fabric, craftsmanship, manufacturing process, photography, lighting, and individual screen settings.

Minor variations that are consistent with the product description and normal characteristics of the saree are not considered damage or defects and are not eligible for exchange.

11. Delivery Inspection

Customers are advised to inspect the package carefully at the time of delivery.

If the package appears:

  • Torn

  • Opened

  • Wet

  • Crushed

  • Tampered with

  • Otherwise visibly damaged

customers should immediately document the condition with photographs and an unboxing video wherever possible.

If the product appears damaged, defective, or incorrect, customers should not wear, wash, stitch, alter, iron, or otherwise use the product.

12. Contact Us

For any eligible product issue, please contact Shehrzad within 48 hours of delivery.

Email: shehrzadofficial@gmail.com

Please include:

  • Order number

  • Customer name

  • Clear photographs

  • Unboxing video, where available

  • Photographs of the shipping package

  • Description of the issue

Our team will review the request and contact you regarding the next steps.

13. Applicable Law

This policy is intended to operate in accordance with applicable laws and regulations of India.

Nothing in this policy is intended to exclude, restrict, or waive any consumer right or remedy that cannot legally be excluded or restricted.

Where applicable law requires a different remedy in a particular circumstance, Shehrzad will comply with that legal requirement.

14. Policy Acceptance

By placing an order on Shehrzad, customers acknowledge that they have read and understood this Return & Refund Policy and agree to the terms applicable to their order.

Thank you for choosing Shehrzad and for supporting our brand. We truly appreciate your trust and look forward to serving you with beautiful sarees and a wonderful shopping experience. ❤️

Shehrzad
B-402, Kishant CHS,
2nd Gunpowder Road,
Mazgaon, Mumbai – 400010,
Maharashtra, India

Email: shehrzadofficial@gmail.com